Asian Paints Ltd.
Chemicals; Consumer goods & Services
Asian Paints is India’s leading paint company and Asia’s second largest paint company, with a group turnover of Rs 15,534 crore. Asian Paints has undergone multiple business transformations, with the IT function being a key enabler in the company’s market leadership. As the scale and complexity of the business kept growing, it moved to a centralized ERP system in the early 2000s, enabled mobility for sales officers on the Windows 6 platform in 2004, adopted virtualization in 2007, and moved to SAP in 2009. Solution leads at Asian Paints, who had 3-5 years of experience in the system, were a critical cog in the wheel to ensure that business requirements were captured holistically and appropriate IT solutions were delivered on time. Senior managers in IT wanted the solution leads to have a holistic understanding of business.
WHAT WE DID
Using our REITM methodology, enParadigm designed a business intervention to help Asian Paints drive the change.
– Effectiveness unit testing before releasing the product to the end-users.
– Meeting end users to understand how the system is enabling the business.
– Made the mobile application easier for the dealers to understand, it is in layman’s language.
– Brought down the number of help desks at the call centers.