Information Technology Enabled Service ( ITeS)
NIIT Technologies is a leading Indian IT solutions provider focused on the BFSI and the travel & transportation sectors. In FY 2013, the company had annual revenues of INR 2000 crore, with a client base of 200+ companies across 16 countries. Mr. Arvind Thakur, the CEO, had a new vision
for the company, and wanted to transform his leadership team to take the company to the next level. The need of the hour was to develop top leadership from within for CXO level roles, rather than hire from outside. They wanted their senior management to step out of their functional comfort zone, be innovative and think big. The managers needed to understand their customers and competitors better, and take strategic and cross functional business decisions to drive growth. To make this happen, Deepa Mukherjee, Head – L&D, wanted to offer a world-class learning
experience to change the way they approached work.
WHAT WE DID
enParadigm met NIIT’s CXOs to understand existing business gaps and what their expectations from their direct reports’ learning outcomes were. Using these inputs, and keeping the CEO’s vision in mind, we designed a 2-month Intervention, which included two weeks of face-to-face programs, 8 weekly online retention modules, and a business impact analysis after 6 months.
– “We moved away from T&M price model to service based pricing. The customers are receiving it well.”
– ” The growth is 90% and run rate from April to October is very high.”
-“I was successful in implementing frameworks related to strategy and I am already seeing big changes in strategic alignment. We signed 2 partnerships which resulted in winning deals. We have also bagged two big accounts.”