IT Services – Roles with customer interaction

Roles with Customer Interaction
Provide a client-side perspective and develop business acumen, by literally putting them in your customers’ shoes.
The gap
For your customer-interacting roles (particularly those off-shore) who interact with your customers (including program, delivery and project managers, pre-sales teams and operations teams), a lack of customer perspective is a major roadblock. This often leads to misunderstanding, scope issues, delivery delays, cost overruns, etc., ultimately lowering delivered value and up-selling opportunities.
“I can now contribute to the client’s strategic business discussions.”
Anupam Trivedi
Principal Consultant, Infosys BPO
Key Takeaway
– Understand the rationale behind client decisions
– Understand the pressures and levers of various client roles
– Holistic business perspective to mature as customer advisors
– Imperative to work cross-functionally to uncover additional value
Financial acumen and leveraging MIS for meaningful customer conversations
Companies like you
Discover companies like yours who have succeeded with enParadigm. We have helped these firms change mind-sets, develop critical competencies, and drive tangible business results. (Click the cards for further details)

For further details and the complete program structure